Frequently Asked Questions

What image formats does ClarifyPix support?: We support JPG, PNG, and WebP formats. Maximum file size is 20MB.
How long are my images stored?: All uploaded images and enhanced results are automatically deleted 1 hour after processing. We do not store your images permanently.
Do you use my images for AI training?: Never. Your images are only used to provide the enhancement service you requested.
How does the credit system work?: Each enhancement type costs a specific number of credits. Basic subscribers get 100 credits/month, Pro subscribers get 500 credits/month. Credits reset each billing cycle.
What is the difference between Basic and Pro?: Pro includes 8× and 16× upscaling, 500 credits/month (vs 100), and priority processing speed. Basic covers all standard features up to 4×.
How does the 7-day trial work?: The trial costs $1.99 (one-time) and gives you 10 credits valid for 7 days. It is available once per user.
Can I cancel my subscription?: Yes. You can cancel anytime through Dashboard → Billing, or directly in your PayPal account. Your service continues until the end of the current billing period.
What is your refund policy?: We offer a 30-day money-back guarantee on all subscription plans. Contact us at hello@clarifypix.com within 30 days.
How does AI upscaling work?: Our AI models analyze your image for patterns, textures, and edges, then intelligently reconstruct missing details at higher resolutions — fundamentally different from simple pixel interpolation.
Why do I need to verify my email?: Email verification helps prevent spam accounts and abuse, ensuring fair usage for all users.
Is there a free version?: ClarifyPix is a paid service with a low-cost $1.99 trial. The trial fee helps us prevent abuse and ensures genuine users get the best experience.
What payment methods do you accept?: We accept PayPal for all payments. PayPal supports credit cards, debit cards, and bank accounts depending on your country.
Can I use ClarifyPix on mobile?: Yes. ClarifyPix is fully responsive and works on mobile browsers. On mobile, you can upload photos from your camera or gallery.
Which AI models do you use?: We use verified open-source models hosted on Replicate: Real-ESRGAN, Clarity Upscaler, GFPGAN, DDCColor, and more. See our AI Transparency page for details.
What does 'Make every pixel count' mean?: It's our commitment to quality. Every enhancement is optimized to preserve and enhance detail — not just make the image bigger.

Still have questions? Contact us at hello@clarifypix.com